/**
 * Spatz Support — Chat widget styles.
 *
 * Self-contained: all selectors are namespaced under .spatz-support so
 * we don't collide with host theme styles. Uses CSS custom properties
 * for easy theming, all scoped to the root widget element.
 */

.spatz-support {
	--spatz-brand:      #FF6B35;
	--spatz-brand-dark: #E04E1A;
	--spatz-cream:      #FFE4D6;
	--spatz-ink:        #151423;
	--spatz-bg:         #FFFFFF;
	--spatz-bg-soft:    #F8F6F2;
	--spatz-border:     #E6E1D8;
	--spatz-muted:      #6B6660;
	--spatz-radius:     16px;
	--spatz-radius-sm:  10px;
	--spatz-shadow:     0 12px 32px -8px rgba(21, 20, 35, 0.25), 0 2px 6px rgba(21, 20, 35, 0.08);

	font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
	font-size: 15px;
	line-height: 1.5;
	color: var(--spatz-ink);
	box-sizing: border-box;
}

.spatz-support *,
.spatz-support *::before,
.spatz-support *::after {
	box-sizing: inherit;
}

/* -------------------------------------------------------------------------
 * Floating bubble launcher
 * ----------------------------------------------------------------------- */

.spatz-support--floating {
	position: fixed;
	z-index: 99998;
	bottom: 24px;
}

.spatz-support--floating.is-position-right {
	right: 24px;
}

.spatz-support--floating.is-position-left {
	left: 24px;
}

.spatz-support__launcher {
	display: inline-flex;
	align-items: center;
	gap: 10px;
	padding: 0 18px 0 8px;
	height: 56px;
	background: var(--spatz-brand);
	color: #fff;
	border: 0;
	border-radius: 28px;
	cursor: pointer;
	font: inherit;
	font-weight: 600;
	font-size: 15px;
	box-shadow: var(--spatz-shadow);
	transition: transform 0.18s ease, background 0.18s ease;
}

.spatz-support__launcher:hover {
	background: var(--spatz-brand-dark);
	transform: translateY(-1px);
}

.spatz-support__launcher:focus-visible {
	outline: 3px solid rgba(255, 107, 53, 0.5);
	outline-offset: 2px;
}

.spatz-support__launcher-icon {
	width: 40px;
	height: 40px;
	border-radius: 50%;
	background: #fff;
	display: inline-flex;
	align-items: center;
	justify-content: center;
	flex: 0 0 40px;
}

.spatz-support__launcher-icon img,
.spatz-support__launcher-icon svg {
	width: 32px;
	height: 32px;
}

.spatz-support__launcher-label {
	white-space: nowrap;
}

/* -------------------------------------------------------------------------
 * Panel (the actual chat window)
 * ----------------------------------------------------------------------- */

.spatz-support__panel {
	position: fixed;
	z-index: 99999;
	bottom: 24px;
	width: 380px;
	max-width: calc(100vw - 32px);
	height: 560px;
	max-height: calc(100vh - 48px);
	background: var(--spatz-bg);
	border-radius: var(--spatz-radius);
	box-shadow: var(--spatz-shadow);
	display: none;
	flex-direction: column;
	overflow: hidden;
	border: 1px solid var(--spatz-border);
}

.spatz-support--floating.is-position-right .spatz-support__panel {
	right: 24px;
}

.spatz-support--floating.is-position-left .spatz-support__panel {
	left: 24px;
}

.spatz-support.is-open .spatz-support__panel {
	display: flex;
}

.spatz-support.is-open .spatz-support__launcher {
	display: none;
}

/* Inline / shortcode embed mode — no fixed positioning. */
.spatz-support--inline {
	display: block;
	width: 100%;
	max-width: 720px;
	margin: 0 auto;
}

.spatz-support--inline .spatz-support__panel {
	position: static;
	display: flex;
	width: 100%;
	max-width: 100%;
	height: 600px;
	border-radius: var(--spatz-radius);
}

.spatz-support--inline .spatz-support__launcher {
	display: none;
}

/* -------------------------------------------------------------------------
 * Header
 * ----------------------------------------------------------------------- */

.spatz-support__header {
	display: flex;
	align-items: center;
	gap: 12px;
	padding: 14px 16px;
	background: var(--spatz-bg-soft);
	border-bottom: 1px solid var(--spatz-border);
}

.spatz-support__header-avatar {
	width: 38px;
	height: 38px;
	border-radius: 50%;
	background: var(--spatz-cream);
	display: inline-flex;
	align-items: center;
	justify-content: center;
	flex: 0 0 38px;
}

.spatz-support__header-avatar img,
.spatz-support__header-avatar svg {
	width: 32px;
	height: 32px;
}

.spatz-support__header-text {
	flex: 1 1 auto;
	min-width: 0;
}

.spatz-support__header-title {
	font-weight: 700;
	font-size: 15px;
	color: var(--spatz-ink);
	line-height: 1.2;
}

.spatz-support__header-subtitle {
	font-size: 12px;
	color: var(--spatz-muted);
	display: flex;
	align-items: center;
	gap: 6px;
	margin-top: 2px;
}

.spatz-support__header-subtitle::before {
	content: "";
	display: inline-block;
	width: 6px;
	height: 6px;
	border-radius: 50%;
	background: #2ea043;
}

.spatz-support__close {
	background: transparent;
	border: 0;
	width: 32px;
	height: 32px;
	border-radius: 8px;
	cursor: pointer;
	color: var(--spatz-ink);
	display: inline-flex;
	align-items: center;
	justify-content: center;
	font: inherit;
}

.spatz-support__close:hover {
	background: rgba(21, 20, 35, 0.08);
}

.spatz-support__close svg {
	width: 16px;
	height: 16px;
}

/* -------------------------------------------------------------------------
 * Message log
 * ----------------------------------------------------------------------- */

.spatz-support__log {
	flex: 1 1 auto;
	overflow-y: auto;
	padding: 16px;
	display: flex;
	flex-direction: column;
	gap: 12px;
	background: var(--spatz-bg);
}

.spatz-support__msg {
	max-width: 85%;
	padding: 10px 14px;
	border-radius: var(--spatz-radius-sm);
	font-size: 14.5px;
	line-height: 1.5;
	word-wrap: break-word;
	overflow-wrap: anywhere;
}

.spatz-support__msg.is-assistant {
	align-self: flex-start;
	background: var(--spatz-bg-soft);
	color: var(--spatz-ink);
	border-bottom-left-radius: 4px;
}

.spatz-support__msg.is-user {
	align-self: flex-end;
	background: var(--spatz-brand);
	color: #fff;
	border-bottom-right-radius: 4px;
}

.spatz-support__msg.is-error {
	align-self: stretch;
	background: #fef2f2;
	color: #991b1b;
	border: 1px solid #fecaca;
	font-size: 13.5px;
}

.spatz-support__msg p {
	margin: 0 0 6px;
}

.spatz-support__msg p:last-child {
	margin-bottom: 0;
}

.spatz-support__msg a {
	color: inherit;
	text-decoration: underline;
}

/* Typing indicator */

.spatz-support__typing {
	display: inline-flex;
	gap: 4px;
	padding: 10px 14px;
	align-self: flex-start;
	background: var(--spatz-bg-soft);
	border-radius: var(--spatz-radius-sm);
	border-bottom-left-radius: 4px;
}

.spatz-support__typing span {
	width: 7px;
	height: 7px;
	border-radius: 50%;
	background: var(--spatz-muted);
	animation: spatz-bounce 1.2s infinite ease-in-out;
}

.spatz-support__typing span:nth-child(2) {
	animation-delay: 0.15s;
}

.spatz-support__typing span:nth-child(3) {
	animation-delay: 0.3s;
}

@keyframes spatz-bounce {
	0%, 60%, 100% { transform: translateY(0); opacity: 0.4; }
	30%           { transform: translateY(-5px); opacity: 1; }
}

/* Escalation card */

.spatz-support__escalate {
	align-self: stretch;
	padding: 14px;
	background: #fffaf5;
	border: 1px dashed var(--spatz-brand);
	border-radius: var(--spatz-radius-sm);
}

.spatz-support__escalate p {
	margin: 0 0 10px;
	font-size: 14px;
}

.spatz-support__escalate-btn {
	display: inline-block;
	padding: 8px 14px;
	background: var(--spatz-brand);
	color: #fff;
	border: 0;
	border-radius: 8px;
	font: inherit;
	font-weight: 600;
	font-size: 13.5px;
	cursor: pointer;
}

.spatz-support__escalate-btn:hover {
	background: var(--spatz-brand-dark);
}

/* -------------------------------------------------------------------------
 * Composer
 * ----------------------------------------------------------------------- */

.spatz-support__composer {
	display: flex;
	gap: 8px;
	padding: 12px;
	border-top: 1px solid var(--spatz-border);
	background: var(--spatz-bg);
}

.spatz-support__composer-input {
	flex: 1 1 auto;
	padding: 10px 12px;
	border: 1px solid var(--spatz-border);
	border-radius: var(--spatz-radius-sm);
	resize: none;
	max-height: 120px;
	font: inherit;
	font-size: 14.5px;
	background: #fff;
	color: var(--spatz-ink);
	outline: none;
	transition: border-color 0.15s ease;
}

.spatz-support__composer-input:focus {
	border-color: var(--spatz-brand);
	box-shadow: 0 0 0 3px rgba(255, 107, 53, 0.15);
}

.spatz-support__composer-input:disabled {
	opacity: 0.5;
	cursor: not-allowed;
}

.spatz-support__send {
	flex: 0 0 auto;
	padding: 0 16px;
	height: 40px;
	background: var(--spatz-brand);
	color: #fff;
	border: 0;
	border-radius: var(--spatz-radius-sm);
	font: inherit;
	font-weight: 600;
	cursor: pointer;
	transition: background 0.15s ease;
}

.spatz-support__send:hover:not(:disabled) {
	background: var(--spatz-brand-dark);
}

.spatz-support__send:disabled {
	opacity: 0.4;
	cursor: not-allowed;
}

.spatz-support__footer {
	padding: 6px 16px 10px;
	text-align: center;
	font-size: 11.5px;
	color: var(--spatz-muted);
	background: var(--spatz-bg);
}

/* -------------------------------------------------------------------------
 * Ticket form (inline + modal)
 * ----------------------------------------------------------------------- */

.spatz-support__ticket-form {
	display: flex;
	flex-direction: column;
	gap: 10px;
	padding: 16px;
}

.spatz-support__ticket-form label {
	font-size: 13px;
	font-weight: 600;
	color: var(--spatz-ink);
	display: block;
	margin-bottom: 4px;
}

.spatz-support__ticket-form input[type="text"],
.spatz-support__ticket-form input[type="email"],
.spatz-support__ticket-form textarea {
	width: 100%;
	padding: 9px 12px;
	border: 1px solid var(--spatz-border);
	border-radius: 8px;
	font: inherit;
	font-size: 14px;
	background: #fff;
	color: var(--spatz-ink);
	outline: none;
}

.spatz-support__ticket-form input:focus,
.spatz-support__ticket-form textarea:focus {
	border-color: var(--spatz-brand);
	box-shadow: 0 0 0 3px rgba(255, 107, 53, 0.15);
}

.spatz-support__ticket-form textarea {
	min-height: 100px;
	resize: vertical;
}

.spatz-support__ticket-form .spatz-support__field {
	margin-bottom: 4px;
}

.spatz-support__ticket-form .spatz-support__actions {
	display: flex;
	gap: 8px;
	margin-top: 4px;
}

.spatz-support__ticket-form .spatz-support__actions button {
	padding: 10px 16px;
	border-radius: 8px;
	font: inherit;
	font-weight: 600;
	font-size: 14px;
	cursor: pointer;
	border: 0;
}

.spatz-support__ticket-form .spatz-support__submit {
	background: var(--spatz-brand);
	color: #fff;
}

.spatz-support__ticket-form .spatz-support__submit:hover {
	background: var(--spatz-brand-dark);
}

.spatz-support__ticket-form .spatz-support__cancel {
	background: transparent;
	color: var(--spatz-muted);
	border: 1px solid var(--spatz-border) !important;
}

.spatz-support__ticket-form .spatz-support__success {
	padding: 12px;
	background: #f0fdf4;
	border: 1px solid #bbf7d0;
	color: #14532d;
	border-radius: 8px;
	font-size: 14px;
}

.spatz-support__ticket-form .spatz-support__error {
	padding: 10px 12px;
	background: #fef2f2;
	border: 1px solid #fecaca;
	color: #991b1b;
	border-radius: 8px;
	font-size: 13.5px;
}

/* -------------------------------------------------------------------------
 * Mobile
 * ----------------------------------------------------------------------- */

@media (max-width: 540px) {
	.spatz-support--floating {
		bottom: 16px;
	}

	.spatz-support--floating.is-position-right { right: 16px; }
	.spatz-support--floating.is-position-left  { left: 16px; }

	.spatz-support__launcher-label {
		display: none;
	}

	.spatz-support__launcher {
		padding: 0;
		width: 56px;
		justify-content: center;
	}

	.spatz-support__launcher-icon {
		width: 44px;
		height: 44px;
		flex-basis: 44px;
	}

	.spatz-support__panel {
		width: calc(100vw - 16px);
		height: calc(100vh - 32px);
		bottom: 16px;
		max-height: none;
	}

	.spatz-support--floating.is-position-right .spatz-support__panel { right: 8px; }
	.spatz-support--floating.is-position-left  .spatz-support__panel { left: 8px;  }
}

@media (prefers-reduced-motion: reduce) {
	.spatz-support__launcher,
	.spatz-support__send,
	.spatz-support__escalate-btn {
		transition: none;
	}
	.spatz-support__typing span {
		animation: none;
	}
}