Support
How can we help?
Ask Spatz directly — answers come from our docs, usually in a few seconds. When the bot can’t solve it, you’ll be put through to a real human ticket queue.
Self-serve
Browse before you ask
01 — Manual
Read the docs
Searchable manual organized by topic. Setup, features, integrations, troubleshooting — most questions have an answer waiting here.
02 — Releases
View the changelog
What changed and when. If something behaves differently after an update, the answer is usually in the release notes.
Open a ticket
Still stuck? Tell us about it.
The bot handles most things. For everything else, leave the details below and we’ll reply — usually within 24 hours on weekdays. Include your license key or order email if you have one; it speeds things up.
Please log in to open a support ticket.
Spatz Support is run by one person and a cat. We answer thoughtfully, not instantly — most replies come within 24 hours on weekdays. If something is urgent, say so in the ticket and we’ll prioritize.